Porcelain
Capitals

Buyer FAQ

Clear answers.
Project-specific details.

The answers below describe the intended workflow without turning supplier-specific terms into universal promises.

01What products and origins do you cover?

The platform framework covers Jingdezhen porcelain, Chaozhou ceramics, Longquan celadon and Yixing teaware, alongside tableware, teaware, vases, decorative ceramics, giftware and art porcelain. Actual available products and sourcing options are confirmed for each inquiry.

02How does Porcelain Capitals support sourcing?

We organise product discovery, origin content and resource connection. A typical project may include requirement review, suitable product or supplier matching, specification and quotation clarification, sampling, customisation, packaging and order coordination. The exact scope is agreed for each project.

03Can you protect unreleased designs and brand materials?

An NDA may be discussed and signed when needed. Private designs and unpublished cooperation information are not displayed publicly without permission. Ask about confidentiality before sending sensitive files.

04What is the recommended order process?

The recommended sequence is: requirements, product or supplier matching, specification and quotation, sample approval, mass production, quality and packaging checks, then shipment. Steps may vary by product and supplier.

05How are breakage and colour variation handled?

Ceramic breakage and colour variation are handled according to the agreed order terms, supporting photos or video, inspection evidence and the selected supplier’s agreement. Acceptance standards should be clarified before production.

06Can you source from a photo or sample?

Yes, a sourcing conversation can begin with a photo, sample, dimensions, intended use, budget and quantity. Special craft, glaze or colour requirements usually need sampling and supplier confirmation.

07What are the payment terms?

Payment ratios, deposits, balance milestones and any content or sampling charges depend on the product, supplier, order and customisation scope. They are clarified in the applicable quotation and contract.

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